Frequently Asked Questions

What kind of issues do you treat?

• “Sciatica”, “herniated discs”, “pinched nerves” (neck and back), etc…
• Back and hip pain
• Neck and shoulder pain
• Arm, elbow, and wrist pain
• Thigh and knee pain
• Calf, ankle, and foot pain
• Headaches
• Sprains and strains
• Chronic/Persistent pain
• Pre- and post-surgery
• Pain during or after lifting
• And other issues. If you’re wondering if we are the right fit for you, contact us and we will happily discuss how we can help you

What does cash-based physical therapy mean?

Cash-based physical therapy means that we are out of network with all insurance companies and do not directly bill through insurance (though you may be eligible for reimbursement directly from your insurance company). Our patients pay us directly each visit for their 1-on-1, personalized physical therapy session. This allows us to focus all of our attention on the patient and perform treatments to focus on patient goals without being dictated by insurance rules and regulations.

Does Whole Strength accept health insurance at all?

Although we do not guarantee any reimbursement from your insurance, you can certainly use your out of network insurance benefits. You can also use your health savings account (HSA) or flex spending account (FSA). While we do collect our fees directly from our clients, we provide an itemized superbill (if requested) to submit to your insurance company. By submitting your receipt, you may be able to recover a percentage of the cost you pay upfront from your insurance company, depending on your “out of network” coverage of your insurance plan.

Does cash-based mean I can only pay with cash?

While cash is certainly an acceptable form of payment, patients are also able to pay with checks, major credit and debit cards, Venmo, Square as well as FSA and HSA accounts.

Why cash-based physical therapy?

Insurance companies in the United States are continually cutting reimbursement rates for physical therapy services and dictating how clinicians treat patients. Due to the decline in reimbursement, many clinics are forced to treat multiple patients in the hour (this means that therapists are seeing up to 4 or more patients at the same time) and lower patient care standards are often reflected. These clinics rotate patients in and use assistants and techs to complete treatments. Patients do not receive the individualized care they need, and are encouraged to go through exercises with little to no supervision. With a cash based practice, we are able to decide how we want to treat patients as we are not regulated by the insurance companies. This allows us to provide the highest quality care for our patients, while keeping them 1- on -1 with their doctor of physical therapy for the entire hour, every visit.

What are the costs compared to traditional physical therapy?

We are always upfront with the costs of treatment with our clients. You also have a right to receive a Good Faith Estimate if interested in our services. Although it may seem like more with the upfront for our services, with the increase in quality of care our patients typically get better faster than traditional insurance based physical therapy. This means you overall will likely need less visits. We typically see our patients only one time per week, saving you valuable time, meaning you aren’t leaving work early, commuting to and from the clinic, and spending an hour here 2-3 times each week.

Do you provide virtual consultations?

Yes– we do. Please contact our staff HERE, or call (434)-373-0022 to schedule your appointment.